Record, organise and track customer requests on one dashboard
Tickets accessible to the entire team
Track support metrics
Improve customer experience
Automated efficiency
Spend less time on manual entry
Tickets automatically created on emails sent
Ticket routing, escalation, and task creation
Reporting
Built-in reporting tools
Track Ticket volume & response time
Prioritise
Prioritise support requests
Assign owners and stages to individual tickets in a central location
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Exceptional Customer support
Easy-to-use help desk management software.
Log, organize and track customer queries from one place
Dashboard accessible to the support team
Tracking of all completed tickets
Status flow.
Escalation management & Auto Notifications.
Customers are able to access ticket informaton through a web interface or via email.
Shortened resolution times.
Track Key Support Metrics
Track Agent response time
Track ticket volume
Spend less time on manual data entry and more time assisting customers with automation
Tickets automatically created from emails received and can be assigned to team members
Prioritise support requests
Automated internal team notifications
Do much more than just respond to client queries.
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Measure the level of your customer service efforts with reports that track the number of tickets that are received and how quickly they are attended to.
