Tickets & Helpdesk

Log, organize, and keep track of customer issues all in one place

Easy-to-use

• Record, organise and track customer requests on one dashboard

• Tickets accessible to the entire team

• Track support metrics

• Improve customer experience

Automated efficiency

• Automated Workflow

• Spend less time on manual entry

• Tickets automatically created via email inbox

• Ticket routing, escalation, and task creation

Reporting

• Built-in reporting tools

• Live dashboards

• Performance tracking

• Track Ticket volume & response time

Prioritise

• Prioritise support requests

• Assign owners and stages to individual tickets in a central location

• SLA response time management

Exceptional Customer support

• Easy-to-use help desk management software.

• Log, organize and track customer queries from one place

• Dashboard accessible to the support team

• Tracking of all completed tickets

• Status flow.

• Escalation management & Auto Notifications.

• Customers are able to access ticket informaton through a web interface or via email.

• Shortened resolution times.

Track Key Support Metrics

• Track Agent response time

• Track ticket volume

• Spend less time on manual data entry and more time assisting customers with automation

• Tickets automatically created from emails received and can be assigned to team members

• Prioritise support requests

• Automated internal team notifications

Email Integration

• Emails sent to specific inbox's will auto-create a ticket linked to your customer and contact

• View emails and attachments and respond directly in an easy user interface

• Customer responses pull through to the ticket in the email timeline

Do much more than just respond to client queries.

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Measure the level of your customer service efforts with reports that track the number of tickets that are received and how quickly they are attended to.

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