Log, organize, and keep track of customer issues all in one place
Record, organise and track customer requests on one dashboard
Tickets accessible to the entire team
Track support metrics
Improve customer experience
Spend less time on manual entry
Tickets automatically created on emails sent
Ticket routing, escalation, and task creation
Built-in reporting tools
Track Ticket volume & response time
Prioritise support requests
Assign owners and stages to individual tickets in a central location
Easy-to-use help desk management software.
Log, organize and track customer queries from one place
Dashboard accessible to the support team
Tracking of all completed tickets
Escalation management & Auto Notifications.
Customers are able to access ticket informaton through a web interface or via email.
Shortened resolution times.
Track Agent response time
Track ticket volume
Spend less time on manual data entry and more time assisting customers with automation
Tickets automatically created from emails received and can be assigned to team members
Automated internal team notifications