Tickets & Helpdesk
Log, organize, and keep track of customer issues all in one place


Tickets Features
Easy-to-use
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Record, organise and track customer requests on one dashboard
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Tickets accessible to the entire team
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Track support metrics
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Improve customer experience
Automated efficiency
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Automated Workflow
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Spend less time on manual entry
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Tickets automatically created via email inbox
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Ticket routing, escalation, and task creation
Reporting
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Built-in reporting tools
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Live dashboards
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Performance tracking
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Track Ticket volume & response time
Prioritise
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Prioritise support requests
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Assign owners and stages to individual tickets in a central location
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SLA response time management

Exceptional Customer support
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Easy-to-use help desk management software.
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Log, organize and track customer queries from one place
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Dashboard accessible to the support team
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Tracking of all completed tickets
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Status flow.
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Escalation management & Auto Notifications.
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Customers are able to access ticket informaton through a web interface or via email.
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Shortened resolution times.
Track Key Support Metrics
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Track Agent response time
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Track ticket volume
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Spend less time on manual data entry and more time assisting customers with automation
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Tickets automatically created from emails received and can be assigned to team members
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Prioritise support requests
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Automated internal team notifications
Email Integration
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Emails sent to specific inbox's will auto-create a ticket linked to your customer and contact
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View emails and attachments and respond directly in an easy user interface
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Customer responses pull through to the ticket in the email timeline
Do much more than just respond to client queries.
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Measure the level of your customer service efforts with reports that track the number of tickets that are received and how quickly they are attended to.

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