Tickets Features
Easy-to-use
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Record, organise and track customer requests on one dashboard
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Tickets accessible to the entire team
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Track support metrics
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Improve customer experience
Automated efficiency
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Spend less time on manual entry
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Tickets automatically created on emails sent
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Ticket routing, escalation, and task creation
Reporting
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Built-in reporting tools
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Track Ticket volume & response time
Prioritise
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Prioritise support requests
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Assign owners and stages to individual tickets in a central location
Exceptional Customer support
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Easy-to-use help desk management software.
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Log, organize and track customer queries from one place
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Dashboard accessible to the support team
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Tracking of all completed tickets
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Status flow.
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Escalation management & Auto Notifications.
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Customers are able to access ticket informaton through a web interface or via email.
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Shortened resolution times.
Track Key Support Metrics
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Track Agent response time
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Track ticket volume
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Spend less time on manual data entry and more time assisting customers with automation
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Tickets automatically created from emails received and can be assigned to team members
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Prioritise support requests
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Automated internal team notifications
Do much more than just respond to client queries.
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Measure the level of your customer service efforts with reports that track the number of tickets that are received and how quickly they are attended to.
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