FS21 - Banner Background Clouds.png

Tickets & Helpdesk

Log, organize, and keep track of customer issues all in one place

Tickets Features

Easy-to-use

  • Record, organise and track customer requests on one dashboard

  • Tickets accessible to the entire team

  • Track support metrics

  • Improve customer experience

Automated efficiency

  • Automated Workflow

  • Spend less time on manual entry

  • Tickets automatically created via email inbox

  • Ticket routing, escalation, and task creation

Reporting

  • Built-in reporting tools

  • Live dashboards

  • Performance tracking

  • Track Ticket volume & response time

Prioritise

  • Prioritise support requests

  • Assign owners and stages to individual tickets in a central location

  • SLA response time management

 

Exceptional Customer support

  • Easy-to-use help desk management software.

  • Log, organize and track customer queries from one place

  • Dashboard accessible to the support team

  • Tracking of all completed tickets

  • Status flow.

  • Escalation management & Auto Notifications.

  • Customers are able to access ticket informaton through a web interface or via email.

  • Shortened resolution times.

Track Key Support Metrics

  • Track Agent response time

  • Track ticket volume

  • Spend less time on manual data entry and more time assisting customers with automation

  • Tickets automatically created from emails received and can be assigned to team members

  • Prioritise support requests

  • Automated internal team notifications

Email Integration

  • Emails sent to specific inbox's will auto-create a ticket linked to your customer and contact

  • View emails and attachments and respond directly in an easy user interface

  • Customer responses pull through to the ticket in the email timeline

Do much more than just respond to client queries.

Measure the level of your customer service efforts with reports that track the number of tickets that are received and how quickly they are attended to.

Trusted by these companies

 

Fusion Software also offers these services

Software Development

App

Development

Web

Development

System

Integration

BI

Reporting

Johannesburg

1 Newtown Avenue

Killarney

Johannesburg

0861 387 466

info@fusionsoftware.co.za

Pretoria

179 Jakaranda Street

Doringkloof

Pretoria

 

0861 387 466

schuttev@fusionsoftware.co.za

Cape Town

  • Facebook
  • LinkedIn